Millions of people travel from the UK each year around the world for recreation or business. Most of them enjoy smooth hassle-free journeys -- but, occasionally, things go wrong, and sometimes people don't receive the service they expected, or a tour operator or travel agent runs into financial difficulties.
This is where ABTA comes in -- but few people understand what benefits an ABTA-bonded travel agent can provide.
Formerly known as the Association of British Travel Agents, ABTA was founded over 60 years ago and is now the UK's largest travel association, representing travel agents and tour operators. ABTA protection provides and enforces standards and insurance for holidaymakers in the event of financial problems for bonded travel companies.
When you see that a travel agent is ABTA bonded, it means they are afforded protection. The cover is specifically designed to cover holidays purchased in the UK that don't include flights -- for example, sea or land based package holidays, such as coach, rail or cruise holidays. Your money and holiday will be protected by ABTA's financial protection scheme.
If Solar Travel goes out of business you'll be entitled to a refund which includes hotel costs. If you're abroad, your transport home will be covered as part of the insurance. ABTA's processes are quick and simple, so you'll be able to continue your holiday as planned, or get a refund.
ATOL is the Air Travel Organiser's Licensing and it sits alongside ABTA, but it's specifically designed to cover people who fly. Whereas ABTA covers rail, road or sea holidays, ATOL covers flights and holidays that include them.
Many ABTA tour operators also provide bonds to the Civil Aviation Authority under the ATOL scheme.
If you're unhappy with your holiday or service purchased from Solar Travel, in the first instance please speak to us and we'll do everything we can to put it right. If you're unable to resolve the issue with us or received no reply within 28 days, you can appeal to ABTA. They will provide an arbitration scheme for you and will apply strict guidelines.
To start a complaint with ABTA, see the ABTA Complaints Hub.
Even if your chosen travel company is an ABTA member, you'll still need personal holiday insurance to cover personal effects, delays and medical issues whilst on holiday.
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